How can we help?
Write to support@yesterbackup.com and a real person answers. Support can see your account, but never your files: they are encrypted on your Mac, and nobody at Yester can read them.
Email us
Write to support@yesterbackup.com from the address on your account. Tell us which Mac or drive it is about and what you saw on screen. Screenshots help.
- Yester Email support Answers within one working day.
- Yester Pro Priority support Front of the queue, with answers within hours.
- Yester Max 24/7 support Around the clock, including help with restores.
Do it yourself
Is it just you?
Check the service status page first. If a region is degraded, backups queue up and catch up by themselves. Nothing is lost while you wait.
Something we can’t do
We can’t recover a lost recovery key or read your backup. If the key is gone and there is no copy in your iCloud Keychain, the backup can’t be opened by anyone. How the recovery key works